Can I cancel or edit my order after purchase?Updated a month ago

It is important that you enter the correct details when purchasing from the Makedo Shop.
Please be sure to check your shipping address and all items and quantities for errors before placing an order. 

Can I add an item to my order after my purchase has been confirmed? 

Unfortunately you can't add items to your order after your purchase has been confirmed. 

Can I cancel my order after it has been placed?
You can cancel your order within one hour of placing your order. After this time, the information entered at checkout will be forwarded to our warehouse and changes can no longer be made.

How do I cancel my order?
There are two places where you can currently cancel your order for a refund. Please note that these options are only available for 1 hour after the order has been placed on our store.
 

Your order can be cancelled via the options below:

1. Order confirmation page: 
Once you have placed your order online you will see an option to Update Address or Cancel Order on your Order Confirmation page directly afterwards.

2. Your order confirmation email:
Once you have placed your order, you will receive a confirmation email to the email address associated with that order. There is a button to Update Address in your Order Confirmation email, in the Customer Information section.

What happens 1 hour after my order is placed?
After one hour has passed, it is no longer possible to change your shipping details or to cancel your order. 

Why the 1 hour limit?
So we can dispatch your order as quickly as possible, 1 hour after your order is placed it will be sent to the dispatch warehouse in your region for processing, picking and shipment. Our warehouse teams assume all order details are correct and final once received from our system. 

What if I send an email requesting an order change or cancellation?
Makedo is an Australian company based in (and operating from) Melbourne, Australia. Our team at HQ operates during AU (Eastern) business hours and while we will do our best to assist, we cannot guarantee that a request to cancel your order will be seen before your parcel ships from your regional Makedo warehouse.