Can I change my shipping address?Updated 14 days ago

It is the responsibility of the customer to enter the shipping address correctly prior to checkout. We do understand that mistakes can happen, however, and we offer a one-hour window for you to change your shipping address after your order is placed on our website.

How do I change my shipping address after purchase?
 
Shipping address updates can be made for up to 1 hour after purchase in the following places:

1. Your order confirmation page: 
You will see an option to Update Address or Cancel Order on your Order Confirmation page immediately after you place your order.
2. Your order confirmation email:
There is a button to Update Address in your Order Confirmation email, in the "Customer Information" section.
3. Logged in to your Makedo ordering account:
When logged in to your account on our store, there is an Update Address button alongside the entry for your recent order. To log in to your Makedo account on desktop, visit the Makedo website and click the "Log In" button at the top, then enter your account details. 
To log in to your Makedo account on mobile, visit the Makedo website and open the sidebar menu - your link to log in should be at the bottom of the menu.

Why the 1 hour limit?
Makedo is an Australian company based in (and operating from) Melbourne, Australia. Our customer service operates during AU (Eastern) business hours and we cannot guarantee that a request to change shipping details will be seen before your parcel ships from your regional Makedo warehouse.

What are my options after 1 hour has passed?
After one hour has passed, it is no longer possible to change the shipping details or to cancel your order as it will have been sent to your regional Makedo warehouse for picking, packing and dispatch. 

You may be able to reach out to the courier directly to modify your shipping address or request a return to sender - please check your order's tracking link for more details. We are unable to do this on your behalf.