Our friendly support team are here to answer your queries. Makedo is an Australian company based in (and operating from) Melbourne, Australia. Our customer service operates during AU (Eastern) business hours.

Makedo is an Australian company based in (and operating from) Melbourne, Australia. Our support team is active during AU (Eastern) business hours. We will do our best to respond to your enquiry in a timely manner!

Makedo Shop

Makedo D2C

<p>Once an order is placed, we are unable to make changes to the order. However, if you need to update your shipping address or contact information, please refer to the following Support article:</p><p><a href="https://makedo.gorgias.help/en-US#article-583989">Can I change my shipping address?</a></p>

Once an order is placed, we are unable to make changes to the order. However, if you need to update your shipping address or contact information, please refer to the following Support article:. Can I change my shipping address?

Can I edit or add anything to my order?

Product

Purchasing

Using the Makedo tools

Are the tools reusable?

What is Makedo?

Is Makedo made from recycled plastic?

Why is the Makedo Scru blue?

Are the old and new versions of Makedo compatible?

What materials are Makedo tools made from?

Which cardboard works well with Makedo?

Can you explain the Makedo tools?

Who designed and created Makedo?

Can I Take my Makedo on a Plane?

How long do Makedo tools last?

About the Tools

Help! Where do I start?

What can I make with Makedo?

Is making with Makedo messy?

Can I upload my Makedo creation?

Making and How-Tos

How do I know which Makedo kit to choose?

Do you sell cardboard?

What safety standards does Makedo conform to?

What is the suitable age range for Makedo?

Safety

I'm an Educator - Where can I get ideas for how to use Makedo with my students?

Do you offer discounts for Educators?

Why is creative play so important?

How much do I need for my classroom?

Upload from your classroom

Education

Returns Policy

Can I place a purchase order?

Will I receive a printed invoice with my order?

Will my credit card incur additional fees or charges?

Can I pay using PayPal?

My credit card has been declined. What can I do?

What payment methods do you accept?

Zip code address error

Do you have a W-9 form I can download?

Can I stack discount vouchers or coupon codes?

Can my order be tax exempt?

Do you offer discounts on bulk orders?

Are my details secure?

Where can I buy Makedo?

EOFY/Summer Maker Sale Promotion 2025

4th of July Promotion - Terms and Conditions

Placing an Order

When will my order arrive?

Can I change my shipping address?

Why has my order been cancelled?

How can I track my order?

What can I do if I haven't received my order yet?

Help! My order says it is 'Delivered' but it didn't arrive

My delivery contains the wrong items

Can I cancel or edit my order after purchase?

Purchases and Delivery

Orders

Do you ship internationally?

Where do you ship from?

What does shipping cost?

Will there be any import taxes or customs duties?

Do you ship to PO Boxes?

What happens if my order is "Returned to Sender?"

Can I collect my order from Makedo HQ in Melbourne?

My order was marked delivered at my house but it’s not here.

Shipping

Can I create a Cardboard Club Account?

Cardboard Club - How to use Reward points

Do you have a Donations or Sponsorship program?

Do you have a phone number?

General Data Protection Regulation (GDPR)

Makedo Conditions of Upload

Cookie Consent

Other Enquiries

How do I use the Makedo Safe-Saw to cut cardboard?

How can I contact Makedo?

Can I edit or add anything to my order?Updated 4 days ago