We currently dispatch from warehouses in the US, Australia, the UK, Canada and the EU. Please check our shipping and delivery page for more information on our shipping locations and time frames. Use the country selector in the top left corner of our

We currently dispatch from warehouses in the US, Australia, the UK, Canada and the EU.Please check our <a href="https://www.make.do/pages/shipping-delivery?">shipping and delivery</a> page for more information on our shipping locations and time frames.Use the country selector in the top left corner of our site to select your delivery destination.&#xA0;If you are unable to input your address for shipment through the Makedo Shop, however, please reach out to our Support Team at <a href="mailto:hello@make.do">hello@make.do</a> who can look into this for you.&#xA0;You can also find authorised education suppliers and specialty retailers near you on the <a href="https://www.make.do/pages/stockists">Makedo Stockists</a> page.

Do you ship internationally?

We have multiple international stock locations, shipping from Utah and Kentucky in the US, Sydney and Perth in Australia, Ontario in Canada, Wrexham in the UK and the Netherlands in the EU

We have multiple international stock locations:&#xA0;Orders for US destinations ship locally from Utah and Kentucky.Orders for Canadian destinations ship locally from Ontario.Orders for destinations within the European Union (the EU) ship from the Netherlands.Orders for Australian destinations ship locally from Sydney and Perth.Orders for NZ destinations ship from Sydney Australia.Orders for UK and non-EU European destinations ship from Wrexham, United Kingdom.All other orders ship internationally from either USA or Australia.

Where do you ship from?

* Carrier RatesReal-time carrier rates calculated at checkout.Note: we pass on the direct shipping cost and do not add a handling or service fee of any kind. Note: Shipping times are estimates only. Once your parcel has shipped it becomes the respons

<h3 id="australia-aud">Australia (AUD)</h3><table style="width: 100%;"><tbody><tr><td>AU Standard Shipping</td><td>2-6 Business Days*</td><td>AU $10</td></tr><tr><td>Free AU Standard Shipping</td><td>2-6 Business Days*</td><td>Free over AU $60</td></tr><tr><td>AU Express Shipping</td><td>1-3 Business Days*</td><td>AU $20</td></tr><tr><td>Free AU Express Shipping</td><td>1-3 Business Days*</td><td>Free over AU $250</td></tr></tbody></table> <h3 id="new-zealand-nzd">New Zealand (NZD)</h3><table style="width: 100%;"><tbody><tr><td>NZ Standard Shipping</td><td>9 Business Days</td><td>$15</td></tr></tbody></table> <h3 id="usa-usd">USA (USD)</h3><div class="table-wrapper"><table style="width: 100%;"><tbody><tr><td>Orders under $50</td><td>4-8&#xA0;Business Days (after dispatch)*</td><td>$10</td></tr><tr><td>Orders $50 and over</td><td>4-8&#xA0;Business Days (after dispatch)*</td><td>FREE</td></tr></tbody></table> <h3 id="canada-cad">Canada (CAD)</h3></div><div class="table-wrapper"><table style="width: 100%;"><tbody><tr><td>Standard Shipping: NU, NT, YK</td><td>3-14 Business Days*</td><td>$24</td></tr><tr><td>Free Standard Shipping: NU, NT, YK</td><td>3-14 Business Days*</td><td>Free over $70</td></tr><tr><td>Express Shipping: NU, NT, YK</td><td>1-3 Business Days*</td><td>$61</td></tr><tr><td>Free Express Shipping: NU, NT, YK</td><td>1-3 Business Days*</td><td>Free over $270</td></tr><tr><td>Standard Shipping: NS, NB, NL &amp; PE</td><td>3-14 Business Days*</td><td>$20</td></tr><tr><td>Free Standard Shipping: NS, NB, NL &amp; PE</td><td>3-14 Business Days*</td><td>Free over $70</td></tr><tr><td>Express Shipping: NS, NB, NL &amp; PE</td><td>1-3 Business Days*</td><td>$27</td></tr><tr><td>Free Express Shipping: NS, NB, NL &amp; PE</td><td>1-3 Business Days*</td><td>Free over $270</td></tr><tr><td>Standard Shipping: ON &amp; QC</td><td>3-14 Business Days*</td><td>$11</td></tr><tr><td>Free Standard Shipping: ON &amp; QC</td><td>3-14 Business Days*</td><td>Free over $70</td></tr><tr><td>Express Shipping: ON &amp; QC</td><td>1-3 Business Days*</td><td>$20</td></tr><tr><td>Free Express Shipping: ON &amp; QC</td><td>1-3 Business Days*</td><td>Free over $270</td></tr><tr><td>Standard Shipping: SK, MB, AB &amp; BC</td><td>3-14 Business Days*</td><td>$17</td></tr><tr><td>Free Standard Shipping: SK, MB, AB &amp; BC</td><td>3-14 Business Days*</td><td>Free over $70</td></tr><tr><td>Express Shipping: SK, MB, AB &amp; BC</td><td>1-3 Business Days*</td><td>$41</td></tr><tr><td>Free Express Shipping: SK, MB, AB &amp; BC</td><td>1-3 Business Days*</td><td>Free over $270</td></tr></tbody></table> <h3 id="isPasted">UK (GBP)</h3><div><table style="width: 100%;"><tbody><tr><td>Orders under &#xA3;50</td><td>2-4 Business Days (after dispatch)*</td><td>&#xA0;&#xA3;4.50</td></tr><tr><td>Orders $50 and over</td><td>2-4 Business Days (after dispatch)*</td><td>FREE</td></tr><tr><td>Express (under 2kg)</td><td>1 Business Day (after dispatch)*</td><td>&#xA0;&#xA3;4.50</td></tr></tbody></table></div> <h3 id="eustandard-shipping-eur">EU STANDARD SHIPPING (EUR):</h3><table style="width: 100%;"><tbody><tr><td>Austria</td><td>6-8 Business Days</td><td>&#x20AC;10.00</td><td>FREE orders over &#x20AC;60</td></tr><tr><td>Belgium</td><td>2-3 Business Days</td><td>&#x20AC;7.50</td><td>FREE orders over &#x20AC;55</td></tr><tr><td>Bulgaria</td><td>10-12 Business Days</td><td>&#x20AC;10.00</td><td>FREE orders over &#x20AC;60</td></tr><tr><td>Croatia</td><td>9-11 Business Days</td><td>&#x20AC;12.00</td><td>FREE orders over &#x20AC;65</td></tr><tr><td>Czech Repulic</td><td>5-7 Business Days</td><td>&#x20AC;7.50</td><td>FREE orders over &#x20AC;55</td></tr><tr><td>Denmark</td><td>7-9 Business Days</td><td>&#x20AC;7.50</td><td>FREE orders over &#x20AC;55</td></tr><tr><td>Estonia</td><td>5-11 Business Days</td><td>&#x20AC;12.00</td><td>FREE orders over &#x20AC;65</td></tr><tr><td>Finland</td><td>7-11 Business Days</td><td>&#x20AC;10.00</td><td>FREE orders over &#x20AC;60</td></tr><tr><td>France</td><td>4-7 Business Days</td><td>&#x20AC;10.00</td><td>FREE orders over &#x20AC;60</td></tr><tr><td>Germany</td><td>2-4 Business Days</td><td>&#x20AC;7.50</td><td>FREE orders over &#x20AC;55</td></tr><tr><td>Greece</td><td>4-5 Business Days</td><td>&#x20AC;12.00</td><td>FREE orders over &#x20AC;65</td></tr><tr><td>Hungary</td><td>6-8 Business Days</td><td>&#x20AC;7.50</td><td>FREE orders over &#x20AC;55</td></tr><tr><td>Ireland</td><td>11-13 Business Days</td><td>&#x20AC;10.00</td><td>FREE orders over &#x20AC;60</td></tr><tr><td>Italy</td><td>4-6 Business Days</td><td>&#x20AC;7.50</td><td>FREE orders over &#x20AC;55</td></tr><tr><td>Latvia</td><td>3-4 Business Days</td><td>&#x20AC;12.00</td><td>FREE orders over &#x20AC;65</td></tr><tr><td>Luxembourg</td><td>3-7 Business Days</td><td>&#x20AC;7.50</td><td>FREE orders over &#x20AC;55</td></tr><tr><td>The Netherlands</td><td>4-6 Business Days</td><td>&#x20AC;7.50</td><td>FREE orders over &#x20AC;55</td></tr><tr><td>Poland</td><td>6-8 Business Days</td><td>&#x20AC;7.50</td><td>FREE orders over &#x20AC;55</td></tr><tr><td>Portugal</td><td>7-10 Business Days</td><td>&#x20AC;10.00</td><td>FREE orders over &#x20AC;60</td></tr><tr><td>Romania</td><td>3-6 Business Days</td><td>&#x20AC;7.50</td><td>FREE orders over &#x20AC;55</td></tr><tr><td>Slovakia</td><td>2-3 Business Days</td><td>&#x20AC;7.50</td><td>FREE orders over &#x20AC;55</td></tr><tr><td>Slovenia</td><td>2-4 Business Days</td><td>&#x20AC;12.00</td><td>FREE orders over &#x20AC;65</td></tr><tr><td>Spain</td><td>5-7 Business Days</td><td>&#x20AC;7.50</td><td>FREE orders over &#x20AC;55</td></tr><tr><td>Sweden</td><td>7-10 Business Days</td><td>&#x20AC;7.50</td><td>FREE orders over &#x20AC;55</td></tr></tbody></table> <h3 id="non-eu-european-countries-aud">Non-EU European Countries (AUD):</h3><table style="width: 100%;"><tbody><tr><td>Iceland</td><td>6-9 Business Days</td><td>$21.50</td><td>FREE orders over $75</td></tr><tr><td>Norway</td><td>7-10 Business Days</td><td>$16.00</td><td>FREE orders over $80</td></tr><tr><td>Switzerland</td><td>5-8 Business Days</td><td>$16.00</td><td>FREE orders over $80</td></tr></tbody></table> <h3 id="international-shipping-all-other-countries---usd">INTERNATIONAL SHIPPING (all other countries - USD):</h3><table style="width: 100%;"><tbody><tr><td>Carrier Rates</td><td>Calculated at Checkout*</td></tr></tbody></table> * Carrier Rates Real-time carrier rates calculated at checkout. Note: we pass on the direct shipping cost and do not add a handling or service fee of any kind. Note: Shipping times are estimates only. Once your parcel has shipped it becomes the responsibility of the courier service.</div>

What does shipping cost?

There are no import duties on US, UK, AU, EU and CAN customer orders as delivery is local, or within the EU. For orders outside these areas, this will depend on the value of your order and the policy of your local Customs authority. You may be liable

There are no import duties on US, UK, AU, EU and CAN customer orders as delivery is local, or within the EU.For orders outside these areas, this will depend on the value of your order and the policy of your local Customs authority. You may be liable for any or all of the following taxes: customs duty, excise duty and import duty. All customs duties and taxes are the responsibility of the recipient. We have no control over these charges and cannot predict what they may be.Your local post office can give you advice regarding international online purchases. The HS Code for Makedo is 9503.00.0073.&#xA0;

Will there be any import taxes or customs duties?

How To Update Your Shipping Address. It is important that you enter the correct details when purchasing from the Makedo Shop.Please be sure to check your shipping address for errors before placing an order. Can I change the Shipping Address after pla

How To Update Your Shipping AddressIt is important that you enter the correct details when purchasing from the Makedo Shop. Please be sure to check your shipping address for errors before placing an order.&#xA0;Can I change the Shipping Address after placing an order? It will be possible for you to change your shipping address within one hour of placing your order. After this time, the information entered at checkout will be forwarded to our warehouse and changes can no longer be made.How do I change my shipping address? There are three places where your shipping address can be updated. Please note that these options are&#xA0;only available for 1 hour after the order has been placed on our store. Your address can be change (or order canceled) here: 1.&#xA0;Order confirmation page:&#xA0; You will see an option to Update Address or&#xA0;Cancel Order on the Order Confirmation page. 2. Order confirmation email: There is a button to&#xA0;Update Address in your Order Confirmation email, in the Customer Information section. 3. Log in to your account: When logged in to your account on our store, there is an Update Address button alongside the entry for your recent order.What happens 1 hour after my order is placed? After one hour has passed, it is no longer possible to change the shipping details or to cancel your order. You may be able to reach out to the courier to modify your shipping address - please check your order&apos;s tracking link for more details.Why the 1 hour limit? Makedo is an Australian company based in (and operating from) Melbourne, Australia. Our customer service operates during AU (Eastern) business hours and we cannot guarantee that a request to change shipping details will be seen before your parcel ships from your regional Makedo warehouse.Your order will be processed according to the shipping address entered at checkout. By default, we do not offer the option to change your shipping address more than one hour after an order has been submitted.&#xA0;It is the responsibility of the customer to enter the shipping address correctly prior to checkout.

Can I change my shipping address?

Yes, we can ship to valid PO Box and military addresses, within the US, Australia, Canada, the UK, the EU and New Zealand.

Yes, we can ship to valid PO Box and military addresses, within the US, Australia, Canada, the UK, the EU and New Zealand.&#xA0;

Do you ship to PO Boxes or military addresses?

If your Makedo order:. - was submitted with incorrect or incomplete address details,. - has been subject to multiple failed delivery attempts. - was subject to customs fees that were unpaid by the receiver. - was not collected within a specified time

If your Makedo order:- was submitted with incorrect or incomplete address details,&#xA0;- has been subject to multiple failed delivery attempts- was subject to customs fees that were unpaid by the receiver- was not collected within a specified time from a collection point (eg, your local post office)it may be returned to our dispatch warehouse.&#xA0; Notification: As soon as your order is returned to the warehouse it was shipped from, we will notify you via email. Please be aware that the process of an order being returned to sender can sometimes take longer than the original delivery time. During peak periods it can take up to 2 weeks for an order to be processed and received at our warehouse after delivery.&#xA0;Re-delivery:&#xA0;In cases where an order is returned due to an incorrect address or a non-viable delivery location provided during checkout, you will be liable to pay a re-delivery fee to have the order sent out again. We encourage all customers to double-check their delivery information carefully before confirming their order to avoid such fees and delays.&#xA0; Please note that the stock from your order may be returned to our stock holding immediately after it is returned and we cannot guarantee re-shipment of all items originally ordered.Refund/credit: We are also happy to refund or credit your order in full minus the shipping/handling fee applicable in your region.&#xA0;We reserve the right to not refund, credit or re-ship an order returning to sender until the order has been received back at our dispatch warehouse.&#xA0;

What happens if my order is "Returned to Sender?"

Our stock is not stored at Makedo HQ in Abbotsford, Melbourne, so we are not able to facilitate order pickups from this location. Regrettably we are not open to the public as a showroom!

Our stock is not stored at Makedo HQ in Abbotsford, Melbourne, so we are not able to facilitate order pickups from this location. Regrettably we are not open to the public as a showroom!&#xA0;

Can I collect my order from Makedo HQ in Melbourne?

If the outer packaging of your Makedo (eg, your delivery package, or the box containing a kit) has been damaged in transit, please reach out to us as soon as possible with images of the damage. In the instance of cosmetic damage to the product packag

If the outer packaging of your Makedo (eg, your delivery package, or the box containing a kit) has been damaged in transit, please reach out to us as soon as possible with images of the damage.In the instance of cosmetic damage to the product packaging that does not affect the product&#x2019;s purpose or usability, we will assess the damage on a case-by-case basis and provide compensation or credit accordingly.&#xA0;It is the responsibility of the customer to choose a safe delivery location at checkout, and Makedo does not accept responsibility for damages to packaging or product due to orders left at the designated delivery address.

What if my package has arrived to me damaged?

Our friendly support team are here to answer your queries. Makedo is an Australian company based in (and operating from) Melbourne, Australia. Our customer service operates during AU (Eastern) business hours.

Makedo is an Australian company based in (and operating from) Melbourne, Australia. Our support team is active during AU (Eastern) business hours. We will do our best to respond to your enquiry in a timely manner!

Makedo Shop

Shipping and Delivery

Makedo D2C

All about what happens after you place your Makedo order.