Our friendly support team are here to answer your queries. Makedo is an Australian company based in (and operating from) Melbourne, Australia. Our customer service operates during AU (Eastern) business hours.

Makedo is an Australian company based in (and operating from) Melbourne, Australia. Our support team is active during AU (Eastern) business hours. We will do our best to respond to your enquiry in a timely manner!

Makedo Shop

Shipping and Delivery

Makedo D2C

We want makers all over the globe to enjoy creating with Makedo! Regrettably, we aren&apos;t currently able to ship to all regions worldwide.&#xA0;Please check our <a href="https://www.make.do/pages/shipping-delivery?">shipping and delivery</a> page for more information on our shipping locations and time frames.When placing an order, use the country selector in the top left corner of our site to select your delivery destination.&#xA0;If you are unable to input your address for shipment through the Makedo Shop, however, there is a chance that we aren&apos;t able to ship to your region from our main website - however, there may be a different way for you to access Makedo.&#xA0;Please reach out to our Support Team at <a href="mailto:hello@make.do">hello@make.do</a> who can look into this for you and make some recommendations.&#xA0;You can also find authorised education suppliers and specialty retailers near you on the <a href="https://www.make.do/pages/stockists">Makedo Stockists</a> page.

We want makers all over the globe to enjoy creating with Makedo! Regrettably, we aren't currently able to ship to all regions worldwide. Please check our shipping and delivery page for more information on our shipping locations and time frames. When

I can't see my country listed at checkout. Can you ship there?

Delivery

Will my credit card incur additional fees or charges?

Can I pay using PayPal?

My credit card has been declined. What can I do?

What payment methods do you accept?

Zip code address error

Do you have a W-9 form I can download?

Can I stack discount vouchers or coupon codes?

Can my order be tax exempt?

Do you offer discounts on bulk orders?

Are my details secure?

Where can I buy Makedo?

How do I apply promo/discount codes?

What can I do if Makedo products are out of stock?

Free Tool Case with Create Kit Offer

I'm receiving an error message at checkout related to non-Latin or non-English characters

20% off Create Kit - October 2025 - Terms and Conditions of Promotion

Placing an Order

When will my order arrive?

Why has my order been cancelled?

How can I track my order?

My order is delayed in transit - what can I do?

Help! My order says it is 'Delivered' but it didn't arrive

My Makedo delivery contains the wrong items

Can I cancel or edit my order after purchase?

Returns Policy

Can I place a purchase order?

Will I receive a printed invoice with my order?

Purchases and Shipping

Orders

Where do you ship from?

How much does shipping cost?

Will there be any import taxes or customs duties?

Can I update my shipping address after I've placed my order?

Do you ship to PO Boxes or military addresses?

What happens if my order is "Returned to Sender?"

Can I collect my order from Makedo HQ in Melbourne?

What if my package has arrived to me damaged?

Using the Makedo tools

What is included in each Makedo Kit?

Are the tools reusable?

What is Makedo?

Is Makedo made from recycled plastic?

Why is the Makedo Scru blue?

Are the old and new versions of Makedo compatible?

What materials are Makedo tools made from?

Can you explain the Makedo tools?

Who designed and created Makedo?

Can I Take my Makedo on a Plane?

How long do Makedo tools last?

How do I use the Makedo Safe-Saw to cut cardboard?

About the Tools

Help! Where do I start?

What can I make with Makedo?

Is making with Makedo messy?

Can I upload my Makedo creation?

Making and How-Tos

How do I know which Makedo kit to choose?

Do you sell cardboard?

Which cardboard works well with Makedo?

Where To Start

What safety standards does Makedo conform to?

What is the suitable age range for Makedo?

Safety

Product

I'm an Educator - Where can I get ideas for how to use Makedo with my students?

Do you offer discounts for Educators?

Why is creative play so important?

How much do I need for my classroom?

Upload from your classroom

Education

Do you have a rewards program?

Cardboard Club - How to use Reward points

Do you have a Donations or Sponsorship program?

Do you have a phone number?

General Data Protection Regulation (GDPR)

Makedo Conditions of Upload

Cookie Consent

How can I contact Makedo?

I would like to unsubscribe from Makedo email updates

Why has my support enquiry been answered by an AI Agent?

Other Enquiries

I can't see my country listed at checkout. Can you ship there?Updated 2 hours ago