Delivery
All about what happens after you place your Makedo order.
Where do you ship from?
We have multiple international stock locations, shipping from Utah and Kentucky in the US, Melbourne in Australia, Ontario in Canada, Wrexham in the UK and the Netherlands in the EU
I can't see my country listed at checkout. Can you ship there?
We want makers all over the globe to enjoy creating with Makedo! Regrettably, we aren't currently able to ship to all regions worldwide. Please check our shipping and delivery page for more information on our shipping locations and time frames. When
Will there be any import taxes or customs duties?
There are no import duties on orders travelling within the US, UK, AU, EU and CAN customer orders as delivery is local, or within the EU. For orders outside these areas, this will depend on the value of your order and the policy of your local Customs
Can I change my shipping address after I've placed my order?
It is the responsibility of the customer to enter the shipping address correctly prior to checkout. We aren't always able to verify your email address to check for correct post codes or street numbers. We understand that mistakes can happen, however,
Do you ship to PO Boxes or military addresses?
Yes, we can ship to valid PO Box and military addresses, within the US, Australia, the UK, the EU and New Zealand.
What happens if my order is "Returned to Sender?"
If your Makedo order was submitted with incorrect or incomplete address details, or has been subject to multiple failed delivery attempts, it may be returned to our dispatch warehouse.
Can I collect my order from Makedo HQ in Melbourne?
Our stock is not stored at Makedo HQ in Abbotsford, Melbourne, so we are not able to facilitate order pickups from this location. Regrettably we are not open to the public as a showroom!
My package has been damaged in transit - what happens next?
If your Makedo package arrived looking a bit worse for wear, we want to help. Please send photos of the damage to our team at [email protected] as soon as possible so we can look into this. In the instance of cosmetic damage to the product packaging that