My order has arrived, but an item is faulty or damagedUpdated 3 days ago

If you've received your order, but an item is faulty or damaged, please contact our team at [email protected] as soon as possible. 

To help us resolve this quickly, please include:

• Your order number
• A detailed description of the fault or damage
• A photo of the affected item(s)

Please also let us know the batch code. 

Makedo Kits, Packs, Scrus, Deco & Add-ons (e.g., Explore Kit, Roto-Rings, Deco-Props): Please attach a photo of the 5-digit batch code on the side of the box (located to the bottom-right of the barcode, usually starting with a 2, e.g., 24058).

Makedo Tools (Safe-Saw, Fold-Roller, Scru-Driver): Please attach a photo of the batch code printed on the handle (e.g., 23033).