FAQs about our ordering process prior to purchasing.

Placing an Order

Purchases and Shipping

Our friendly support team are here to answer your queries. Makedo is an Australian company based in (and operating from) Melbourne, Australia. Our customer service operates during AU (Eastern) business hours.

Makedo is an Australian company based in (and operating from) Melbourne, Australia. Our support team is active during AU (Eastern) business hours. We will do our best to respond to your enquiry in a timely manner!

Makedo Shop

Shipping and Delivery

Makedo D2C

Help and support for placing orders on the Makedo Store.

Orders

Will my credit card incur additional fees or charges?

Can I pay using PayPal?

My credit card has been declined. What can I do?

What payment methods do you accept?

Zip code address error

Can I stack discount vouchers or coupon codes?

Do you offer discounts on bulk orders?

Are my details secure?

Where can I buy Makedo?

How do I apply promo/discount codes?

What can I do if Makedo products are out of stock?

I'm receiving an error message at checkout related to non-Latin or non-English characters

When will my order arrive?

Why has my order been cancelled?

How can I track my order?

My order is delayed in transit - what can I do?

Help! My order says it is 'Delivered' but it didn't arrive

My Makedo delivery contains the wrong items

Can I cancel or edit my order after purchase?

Returns Policy

Will I receive a printed invoice with my order?

Where do you ship from?

How much does shipping cost?

I can't see my country listed at checkout. Can you ship there?

Will there be any import taxes or customs duties?

Can I update my shipping address after I've placed my order?

Do you ship to PO Boxes or military addresses?

What happens if my order is "Returned to Sender?"

Can I collect my order from Makedo HQ in Melbourne?

What if my package has arrived to me damaged?

Delivery

Using the Makedo tools

What is included in each Makedo Kit?

Are the tools reusable?

What is Makedo?

Is Makedo made from recycled plastic?

Why is the Makedo Scru blue?

Are the old and new versions of Makedo compatible?

What materials are Makedo tools made from?

Can you explain the Makedo tools?

Who designed and created Makedo?

Can I take my Makedo on a plane?

How long do Makedo tools last?

How do I use the Makedo Safe-Saw to cut cardboard?

About the Tools

Help! Where do I start?

What can I make with Makedo?

Is making with Makedo messy?

Can I upload my Makedo creation?

I don't have a Fold-Roller - what can I use instead?

Making and How-Tos

How do I know which Makedo kit to choose?

Do you sell cardboard?

Which cardboard works well with Makedo?

Where To Start

What safety standards does Makedo conform to?

What is the suitable age range for Makedo?

Safety

Product

I'm an Educator - Where can I get ideas for how to use Makedo with my students?

Do you offer discounts for Educators?

Why is creative play so important?

How much do I need for my classroom?

Upload from your classroom

Education

Do you have a rewards program?

Cardboard Club - How to use Reward points

Do you have a Donations or Sponsorship program?

Do you have a phone number?

General Data Protection Regulation (GDPR)

Makedo Conditions of Upload

Cookie Consent

How can I contact Makedo?

How do I unsubscribe from Makedo email updates?

Why has my support enquiry been answered by an AI Agent?

How do you pronounce Makedo?

Other Enquiries