RETURNS. The first step is to contact us and provide as much information as possible to support your request. Our support staff will assess and respond accordingly. For the detailed Returns Policy, please refer to the following text from section 8 in

RETURNSThe first step is to <a href="https://www.make.do/pages/contact" rel="noopener noreferrer" target="_blank">contact us</a> and provide as much information as possible to support your request. Our support staff will assess and respond accordingly.For the detailed Returns Policy, please refer to the following text from section 8 in the <a href="https://www.make.do/pages/terms-and-conditions" rel="noopener noreferrer" target="_blank">Makedo Terms and Conditions</a>.Please note that the stock will need to be unopened and in saleable condition and the return shipping is at your cost.<hr>8.1 &#xA0;CHANGE OF MIND RETURNSWe aim to ensure that you are completely satisfied with your Products. If you are not satisfied with your Product for any reason, you may be entitled to a change of mind return. The following process applies to change of mind returns:(a) &#xA0;You must submit a returns request via the contact details accessible provided on the Website, or by following the onsite instructions and inputting the relevant Order details. After you submit a returns request, we will review it to determine whether your Order qualifies for a return. If it does, you must ship the Product being returned ( Return Product ) at your cost, to the return address notified to you ( Return Address ) within 30 days of the date that the Product was delivered to you ( Delivery Date ). In some cases, we may provide a pre-paid return shipping label for your Return Product. The cost of the pre-paid return label will be deducted from any refund issued to you.(b) &#xA0;All Return Products must be returned:(i) &#xA0; in original, unopened and undamaged condition, with all tags still attached and no stains, marks, breakages, blemishes or any other imperfections on the Products, as determined in our sole discretion; and(ii) &#xA0;together with any proof of purchase, the original packaging for the Product and any other information reasonably required by us.(c) &#xA0;We are not responsible for Return Products that are lost in transit or not received. We recommend you return any Return Products with tracking.(d) &#xA0;If we determine, in our discretion, that you have met the requirements under this clause 8.1, we will issue you a full refund credited to the original method of payment or store credit equal to the purchase price of the Product (excluding shipping costs).(e) &#xA0; If we determine that you have not met the requirements under this clause 8.1, we will not offer a return, and we may either keep the Product or deliver it back to your nominated address (at your cost).(f) &#xA0; Please allow up to 15 business days from when we receive the Return Product for us to process the refund. Once we process the refund, we will send you a confirmation email. &#xA0;(g) &#xA0;We do not offer refunds or exchanges for any sale items unless the Product is faulty.8.2 &#xA0;FAULTY PRODUCTS(a) &#xA0; The following process applies to any Product you believe to be defective.(i) &#xA0; &#xA0;If you believe your Product is defective, please contact us using the details provided on our Website with a full description of the fault (including images).(ii) &#xA0; If we determine that your Product may be faulty, we may request that you send the Product back to us at your cost for further inspection, including any accessories, manuals, documentation or registration shipped with the Product. We reserve the right to further inspection before deeming a Product faulty.(iii) &#xA0;If we determine in our reasonable opinion that the Product is not faulty, or is faulty due to fair wear and tear, misuse, failure to use in accordance with the manufacturer&#x2019;s instructions, or failure to take reasonable care, we will refuse your return and send the Product back to you at your cost.(iv) &#xA0;If we determine that the Product is faulty, we will issue you with a store credit, replacement or refund (including shipping costs) depending on the nature of the fault. All refunds will be credited back to your original method of payment unless you request otherwise and we approve this request.(v) &#xA0; If you fail to comply with the provisions of this clause 8 in respect of a faulty Product, we may, in our absolute discretion, issue only a partial refund or no refund in respect of the faulty Product.(vi) &#xA0;Nothing in this clause 8 is intended to limit or otherwise affect the operation of any manufacturers&#x2019; warranties which you may be entitled to or any of your rights which cannot be excluded under applicable law.8.3 OTHER RETURNS(a) &#xA0; We will provide a full refund of the price paid for a Product if we determine that:(i) &#xA0; &#xA0;a Product you have ordered was not received by you solely due to failure by us;(ii) &#xA0; a Product provided to you was not substantially the same as the Product you ordered as displayed on our Website (subject to reasonable variation as a result of screen display, colour and brightness, and image quality); or(iii) &#xA0;a Product is faulty, in accordance with clause 8.2.

Returns Policy

We can certainly facilitate purchase orders!. Please get in touch with our Sales Team at sales@make.do to set up a purchasing account, or reach out to our Support Team at hello@make.do to be redirected.

We can certainly facilitate purchase orders!Please get in touch with our Sales Team at <a href="mailto:sales@make.do">sales@make.do</a> to set up a purchasing account, or reach out to our Support Team at <a href="mailto:hello@make.do">hello@make.do</a> to be redirected.

Can I place a purchase order?

We love cardboard, but we try to avoid printing documents as much as possible. To conserve resources and look after our planet, and as part of our commitment to paperless sustainability, our warehouse team does not supply a printed invoice with your

We love cardboard, but we try to avoid printing documents as much as possible.To conserve resources and look after our planet, and as part of our commitment to paperless sustainability, our warehouse team does not supply a printed invoice with your delivery.If you require an e-invoice for your own accounting, please reply directly to the order confirmation email that you&apos;ll receive when you place your order. You can also contact us with an invoice request at: <a data-fr-linked="true" href="mailto:hello@make.do">hello@make.do</a>

Will I receive a printed invoice with my order?

FAQs about our ordering process prior to purchasing.

Placing an Order

Purchases and Delivery

Our friendly support team are here to answer your queries. Makedo is an Australian company based in (and operating from) Melbourne, Australia. Our customer service operates during AU (Eastern) business hours.

Makedo is an Australian company based in (and operating from) Melbourne, Australia. Our support team is active during AU (Eastern) business hours. We will do our best to respond to your enquiry in a timely manner!

Makedo Shop

Makedo D2C

Help and support for placing orders on the Makedo Store.

Orders

Using the Makedo tools

Are the tools reusable?

What is Makedo?

Is Makedo made from recycled plastic?

Why is the Makedo Scru blue?

Are the old and new versions of Makedo compatible?

What materials are Makedo tools made from?

Which cardboard works well with Makedo?

Can you explain the Makedo tools?

Who designed and created Makedo?

About the Tools

Help! Where do I start?

What can I make with Makedo?

Is making with Makedo messy?

Can I upload my Makedo creation?

Making and How-Tos

How to choose which Makedo kit?

Do you sell cardboard?

Purchasing

What safety standards does Makedo conform to?

What is the suitable age range for Makedo?

Safety

Product

I'm an Educator - Where can I get ideas for how to use Makedo with my students?

Do you offer discounts for Educators?

Why is creative play so important?

How much do I need for my classroom?

Upload from your classroom

Education

Will my credit card incur additional fees or charges?

Can I pay using PayPal?

My credit card has been declined. What can I do?

What payment methods do you accept?

Zip code address error

Do you have a W-9 form I can download?

Can I stack discount vouchers or coupon codes?

Can my order be tax exempt?

Do you offer discounts on bulk orders?

Are my details secure?

Where can I buy Makedo?

Invent Kit Flash Sale 2025

Spin-Hinge Pre-Orders 2025

When will my order arrive?

Can I change my shipping address?

Why has my order been cancelled?

How can I track my order?

What can I do if I haven't received my order yet?

Help! My order says it is 'Delivered' but it didn't arrive

My delivery contains the wrong items

Can I cancel or edit my order after purchase?

Do you ship internationally?

Where do you ship from?

What does shipping cost?

Will there be any import taxes or customs duties?

Do you ship to PO Boxes?

Shipping

Can I create a Cardboard Club Account?

Cardboard Club - How to use Reward points

Do you have a Donations or Sponsorship program?

Do you have a phone number?

General Data Protection Regulation (GDPR)

Makedo Conditions of Upload

Cookie Consent

Other Enquiries

Are Makedo tools durable and reusable?

How do I use the Makedo Safe-Saw to cut cardboard?

How can I contact Makedo?