For Makedo customers in the USA - Makedo is an Australian company accepting USD payments using Shopify Payments. Some banks treat this as an international transaction, and therefore may charge you a small fee - usually 1-2% of your order in total.

International Transaction Charges:The amount charged by Makedo includes only the cost of the products purchased and any applicable shipping fees.Your bank or card issuer may apply foreign transaction or currency conversion fees if you are paying with an international card or a card denominated in a currency other than AUD, as Makedo is an Australian company. These fees are charged by your card issuer, not by Makedo, and we do not receive any portion of them.&#xA0;We do not charge additional card processing fees, international transaction fees, or currency conversion fees at the time of checkout. Any such fees that may appear on your statement are set and charged by your card issuer or bank, and are outside of Makedo&#x2019;s control.In our experience, the fee is generally around 1-2% of the total purchase, although some banks also combine a flat fee + a percentage, or their own markup on exchange rates.&#xA0;As this fee is external to our billing system, we are not able to include the charges on an invoice issued by Makedo.For further information about these charges, please contact your bank or card issuer directly.

Will international transaction charges apply to my order?

Yes, for the USA/Canada, Australian and International stores we are pals with PayPal. There is a link to the PayPal payment gateway at checkout. It is also possible to pay via Credit Card using the PayPal payment gateway. This will not incur any addi

Yes, for the <a href="https://www.make.do/">USA/Canada</a>, <a href="https://au.make.do/">Australian</a> and <a href="https://int.make.do/">International</a> stores we are pals with PayPal. There is a link to the PayPal payment gateway at checkout.It is also possible to pay via Credit Card using the PayPal payment gateway. This will not incur any additional fees or charges and Guest payments do not require a PayPal account.UK/EU:&#xA0; At this point in time, PayPal is not an option when shopping on the Makedo <a href="https://eu.make.do/">UK/EU</a> store.

Can I pay using PayPal?

Check your detailsCheck that you have entered all your details correctly. Our Secure Payment Gateway will decline your transaction if even a single character is entered out of place. Contact your bankIf you have entered details correctly and your car

Check your details Check that you have entered all your details correctly. Our Secure Payment Gateway will decline your transaction if even a single character is entered out of place.Contact your bank If you have entered details correctly and your card is still being declined then contact your bank to verify whether or not your card is authorised for international transactions.Prepaid or Debit Cards If you find your Debit Card has been declined at checkout, you can try the PayPal checkout option and enter your card details through PayPal. Note: PayPal payments are not available on the Makedo UK/EU or Australia stores.Here is the process for checking out as a &apos;Guest&apos; using the PayPal checkout option (only for Makedo USA/CANADA and INTERNATIONAL stores).<hr>Screenshot 1: Choose PayPal from the Express Checkout section<img src="https://attachments.gorgias.help/JWjXVxG3XwLxDvMq/hc/3dBwk7WMkb6NZ9mO/2024070700-803d0751-5c33-43cf-aa59-582147e22b64-file-uc3fzopzm1.jpg" style="width: 400px;" class="fr-fic fr-dib fr-fil">Screenshot 2: Pay with credit or debit card:<img src="https://attachments.gorgias.help/JWjXVxG3XwLxDvMq/hc/3dBwk7WMkb6NZ9mO/2024070700-037da43b-abbb-4da2-850a-55cd4f0da901-file-jjyt8jux5n.jpg" style="width: 400px;" class="fr-fic fr-dib fr-fil">Screenshot 3: Enter details in the PayPal Guest Checkout:<img src="https://attachments.gorgias.help/JWjXVxG3XwLxDvMq/hc/3dBwk7WMkb6NZ9mO/2024070700-b1817239-9230-46eb-8ef6-141eabc64d28-file-huwnvlxj8w.jpg" style="width: 400px;" class="fr-fic fr-dib fr-fil">

My credit card has been declined. What can I do?

Our Makedo online stores accept the following credit card payments: Visa and Mastercard. The AUSTRALIA, UK/EU, and INTERNATIONAL stores also accept credit card payments from American Express. Payment via PayPal is an option for USA/CANADA and INTERNA

Our Makedo online stores accept the following credit card payments: Visa and Mastercard. The AUSTRALIA, UK/EU, and INTERNATIONAL stores also accept credit card payments from American Express.Payment via PayPal is an option for USA/CANADA and INTERNATIONAL Makedo stores.Payment via Apple Pay is an option on AUSTRALIA, USA/CANADA, UK/EU and&#xA0;INTERNATIONAL Makedo stores.For more detailed information please refer to our article on Fees and Charges.US/CA payments are processed through a secure gateway provided by&#xA0;<a href="https://stripe.com/">Stripe</a>. UK/EU payments are processed through a secure gateway provided by&#xA0;<a href="https://stripe.com/">Stripe</a>. International payments are processed through a secure gateway provided by&#xA0;<a href="https://stripe.com/">Stripe</a>. Australian payments are processed through a secure gateway via Shopify Payments, powered by <a href="https://stripe.com/">Stripe</a>.Note: For customers purchasing via our make.do online store, we do not accept: bank transfers, checks/cheques or magic beans.

What payment methods do you accept?

We love to give out coupons, and you are welcome to use a valid coupon to discount the price of your order. Do coupons stack or combine for additional discounts?. Unfortunately, we do not permit coupon stacking at checkout. If you have more than one

We love to give out coupons, and you are welcome to use a valid coupon to discount the price of your order.Do coupons stack or combine for additional discounts?Unfortunately, we do not permit coupon stacking at checkout.&#xA0;If you have more than one code you will have to choose which of your available coupons to use, one order at a time.How to use your coupon:Add the Makedo products you wish to purchase to your cart.You can then enter the coupon code either in the sidecart preview, or when viewing your cart prior to checkout.

Can I stack discount vouchers or coupon codes?

If you are looking to become a B2B stockist with Makedo, we welcome you to apply for a wholesale ordering account via our B2B portal. If you require any additional information, please reach out by sending a message to our team at sales@make.do so tha

If you are looking to become a B2B stockist with Makedo, we welcome you to <a href="https://b2b.make.do/">apply for a wholesale ordering account</a> via our B2B portal.If you require any additional information, please reach out by sending a message to our team at <a href="mailto:sales@make.do" id="isPasted">sales@make.do</a> so that we can find the best way to support your specific needs.

I'm interested in stocking Makedo in my store. How can I do this?

Yes! We use the latest SSL encryption (128 bit) technology to ensure all your details are kept secure. We do not sell, rent, or otherwise pass on any of your details to other parties. Ever.

Yes! We use the latest SSL encryption (128 bit) technology to ensure all your details are kept secure. We do not sell, rent, or otherwise pass on any of your details to other parties. Ever.

Are my details secure?

Please see the Makedo Stockists page to find retailers in your region. Are you a future Makedo reseller?. Request access to Makedo's Private B2B Platform:. https://www.make.do/pages/b2b

Please see the <a href="https://www.make.do/pages/stockists" rel="noopener noreferrer" target="_blank">Makedo Stockists</a> page to find retailers in your region.<h2 id><hr></h2>Are you a future Makedo reseller?Request access to Makedo&apos;s Private B2B Platform:<a href="%3Ca%20data-fr-linked=">https://www.make.do/pages/b2b</a>

Where can I buy Makedo?

To apply a promo or discount code:. • Proceed to checkout and enter your code in the ['Discount Code'] field. • Click ['Apply'] to see your new total before finalizing your order. • Only one code can be used per order. If you’re having trouble enteri

To apply a promo or discount code:&#x2022; Proceed to checkout and enter your code in the [&apos;Discount Code&apos;] field.&#x2022; Click [&apos;Apply&apos;] to see your new total before finalizing your order.&#x2022; Only one code can be used per order.If you&#x2019;re having trouble entering your promo code, please try clearing the cache on your web browser or trying on a different device.If you&apos;re still unable to apply your discount code, or if you&apos;ve just placed an order but forgotten an applicable discount code - we may be able to help (depending on the circumstances)!Please reach out to Makedo Support at <a href="mailto:hello@make.do">hello@make.do</a> with the code you&apos;re trying to apply and we will look into it!

How do I apply promo/discount codes?

If a product you wish to order is out of stock in your delivery region, please use the 'Notify Me When Available' tool on the product's page on our website. This will prompt you to enter your email address. You will receive an email notification when

If a product you wish to order is out of stock in your delivery region, please use the &apos;Notify Me When Available&apos; tool on the product&apos;s page on our website. This will prompt you to enter your email address.You will receive an email notification when stock is replenished in your region.&#xA0;

What can I do if Makedo products are out of stock?

If you are trying to process a Makedo order and your shipping or billing address contains non-Latin or non-standard English characters , you will receive an error message at checkout.

If you are trying to process an order and your shipping or billing address contains non-Latin characters (e.g, &#xE9;, &#x11F; or &#xF6;), or an address in a language that contains other special characters (eg, Arabic or Japanese characters), you will receive an error message at checkout that reads:&quot;Sorry, we&apos;re unable to process addresses with non-Latin or non-English characters. Please use Latin/English characters only.&quot; <img src="https://attachments.gorgias.help/JWjXVxG3XwLxDvMq/hc/3dBwk7WMkb6NZ9mO/2025090722-11ea244d-6325-4099-8552-1dac433a35bc-screenshot%202025-09-08%20at%208.57.23%E2%80%AFam.png" style="width: 457px;" class="fr-fic fr-dib"><h2 id> </h2><h2 id="what-can-i-do-in-order-to-submit-my-order-in-the-correct-format">What can I do in order to submit my order in the correct format?</h2> If your shipping or billing address contains non-Latin characters, please convert it to the standard English alphabet before completing your purchase. A quick way to do this is to search for a simple online transliteration tool.<h2 id="isPasted"> Why We Can&apos;t Accept Non-Standard Characters in Shipping Addresses</h2> Our warehouse shipping systems can only process shipping and billing addresses that use standard Latin alphabet characters (a-z) and numerals (0-9). <h3 id="why-this-is-necessary">Why this is necessary</h3> Our shipping partners and postal carriers around the world use automated sorting systems that are designed to read the Latin alphabet only. When an address contains characters from other languages, such as Cyrillic (&#x410;, &#x411;, &#x412;) or Kanji (&#x4E00;, &#x4E8C;, &#x4E09;), these systems can&apos;t read them correctly.&#xA0;For example, a street name like <code>ulitsa Karla Marksa</code> (&#x443;&#x43B;&#x438;&#x446;&#x430; &#x41A;&#x430;&#x440;&#x43B;&#x430; &#x41C;&#x430;&#x440;&#x43A;&#x441;&#x430;) needs to be written with the standard English alphabet to be processed by our system.&#xA0; If you have corrected your address but are still experiencing difficulty placing an order, please reach out to our support team at <a href="mailto:hello@make.do">hello@make.do</a>.

I'm receiving an error message at checkout related to non-Latin or non-English characters

Due to global currency conversion rates, we need to list products shipping within some regions with the EU in US dollars. This can affect the amount your bank will charge you due to the below:. Please note that products in France and Germany will sti

Due to global currency conversion rates, we need to list products shipping within some regions with the EU in US dollars.&#xA0; This can affect the amount your bank will charge you due to the below:<ul id="isPasted"><li style="font-size: 15px;">Exchange rate fluctuations: Banks use their own wholesale exchange rates, which are different from the live mid-market rates you might see online. These rates can vary daily, and in some cases hourly. If the USD/EUR exchange rate has recently seen changes recent, this will impact the final conversion.</li><li style="font-size: 15px;">Timing of the conversion: The conversion from USD to EUR occurs when the transaction settles (1&#x2013;3 business days after checkout), not at the moment of purchase. Any shift in the exchange rate during this time can change the euro amount.</li><li style="font-size: 15px;">Bank fees: Many banks include a small foreign transaction or currency conversion fee (typically 2&#x2013;4%), which is incorporated into the converted amount rather than shown separately.</li></ul>Please note that products in France and Germany will still display as being sold in Euros. Please don&apos;t hesitate to reach out to us at <a href="mailto:hello@make.do">hello@make.do</a> if you had any questions regarding this.

I'm in the EU - why am I being charged in US dollars at checkout??

Currently, our invoice template cannot be modified. You are welcome to download Makedo invoices and manually upload them to your chosen platform if needed. At this time, we’re also unable to upload invoices directly to external platforms or third-par

<h2 data-start="465" data-end="502" id="isPasted">My company requires invoices in a specific format - can Makedo accommodate this?</h2><h2 data-start="465" data-end="502" id="invoice-template-customisation"> Invoice Template Customisation</h2>Currently, our invoice template cannot be modified.&#xA0;You are welcome to download Makedo invoices and manually upload them to your chosen platform if needed. <h2 data-start="851" data-end="896" id="uploading-invoices-to-external-systems">Uploading Invoices to External Systems</h2>At this time, we&#x2019;re also unable to upload invoices directly to external platforms or third-party systems on your behalf. This includes:<ul data-start="1033" data-end="1162"><li data-start="1033" data-end="1057">Accounting platforms</li><li data-start="1058" data-end="1080">Management systems</li><li data-start="1081" data-end="1113">Billing or payment platforms</li><li data-start="1114" data-end="1162">Any other external storage or workflow tools</li></ul>While we can&#x2019;t support direct uploads, you are still welcome to download Makedo invoices and manually upload them to your chosen platform if needed.

My company requires invoices in a specific format - can Makedo accommodate this?

Our friendly support team are here to answer your queries. Makedo is an Australian company based in (and operating from) Melbourne, Australia. Our customer service operates during AU (Eastern) business hours.

Makedo is an Australian company based in (and operating from) Melbourne, Australia. Our support team is active during AU (Eastern) business hours. We will do our best to respond to your enquiry in a timely manner!

Placing an Order