Our friendly support team are here to answer your queries. Makedo is an Australian company based in (and operating from) Melbourne, Australia. Our customer service operates during AU (Eastern) business hours.

Makedo is an Australian company based in (and operating from) Melbourne, Australia. Our support team is active during AU (Eastern) business hours. We will do our best to respond to your enquiry in a timely manner!

Makedo Shop

Makedo D2C

If you have not received your order by the estimated arrival date at checkout or on our <a href="https://www.make.do/pages/shipping-delivery">shipping/delivery page</a>, we strongly recommend reaching out to the courier service listed on your tracking link. They&apos;ll be able to provide you with tracking updates directly.&#xA0;If after this your order cannot be located or you do not hear back from the courier, please contact our customer support team via our web Chat, or by emailing <a data-fr-linked="true" href="mailto:hello@make.do">hello@make.do</a>.Please note that some international shipments can be delayed at country borders, customs, or other routing destinations along the way.

If you have not received your order by the estimated arrival date at checkout or on our shipping/delivery page, we strongly recommend reaching out to the courier service listed on your tracking link. They'll be able to provide you with tracking updat

What can I do if I haven't received my order yet?

Orders

Purchases and Delivery

Using the Makedo tools

Are the tools reusable?

What is Makedo?

Is Makedo made from recycled plastic?

Why is the Makedo Scru blue?

Are the old and new versions of Makedo compatible?

What materials are Makedo tools made from?

Which cardboard works well with Makedo?

Can you explain the Makedo tools?

Who designed and created Makedo?

Can I Take my Makedo on a Plane?

About the Tools

Help! Where do I start?

What can I make with Makedo?

Is making with Makedo messy?

Can I upload my Makedo creation?

Making and How-Tos

How to choose which Makedo kit?

Do you sell cardboard?

Purchasing

What safety standards does Makedo conform to?

What is the suitable age range for Makedo?

Safety

Product

I'm an Educator - Where can I get ideas for how to use Makedo with my students?

Do you offer discounts for Educators?

Why is creative play so important?

How much do I need for my classroom?

Upload from your classroom

Education

Returns Policy

Can I place a purchase order?

Will I receive a printed invoice with my order?

Will my credit card incur additional fees or charges?

Can I pay using PayPal?

My credit card has been declined. What can I do?

What payment methods do you accept?

Zip code address error

Do you have a W-9 form I can download?

Can I stack discount vouchers or coupon codes?

Can my order be tax exempt?

Do you offer discounts on bulk orders?

Are my details secure?

Where can I buy Makedo?

Spin-Hinge Pre-Orders 2025

EOFY/Summer Maker Sale Promotion 2025

4th of July Promotion - Terms and Conditions

Placing an Order

When will my order arrive?

Can I change my shipping address?

Why has my order been cancelled?

How can I track my order?

Help! My order says it is 'Delivered' but it didn't arrive

My delivery contains the wrong items

Can I cancel or edit my order after purchase?

Do you ship internationally?

Where do you ship from?

What does shipping cost?

Will there be any import taxes or customs duties?

Do you ship to PO Boxes?

What happens if my order is "Returned to Sender?"

Shipping

Can I create a Cardboard Club Account?

Cardboard Club - How to use Reward points

Do you have a Donations or Sponsorship program?

Do you have a phone number?

General Data Protection Regulation (GDPR)

Makedo Conditions of Upload

Cookie Consent

Other Enquiries

Are Makedo tools durable and reusable?

How do I use the Makedo Safe-Saw to cut cardboard?

How can I contact Makedo?

What can I do if I haven't received my order yet?Updated a month ago