Please Note: Shipping times are estimates only. Once your parcel has shipped it becomes the responsibility of the courier service to deliver your order successfully. Please see our Shipping/Delivery page for more detailed information. Please reach ou

Please Note:&#xA0; Shipping times are estimates only. Once your parcel has shipped it becomes the responsibility of the courier service to deliver your order successfully.Please see our<a href="https://www.make.do/pages/shipping-delivery">&#xA0;Shipping/Delivery&#xA0;</a>page for more detailed information&#xA0; Please reach out to our support team at <a href="mailto:hello@make.do" id="isPasted">hello@make.do</a> if you have any questions or concerns regarding your pre-order or our dispatch time. Delivery to Australia: Standard shipping orders are dispatched &#xA0;within 2 business days via Australia Post from our facilities in Sydney and Perth and generally arrive between 2-6 business days from dispatch. Please allow up to 48 hours for labels to scan after dispatch for standard post. Express shipping is also available.Delivery to New Zealand: Standard shipping orders are dispatched from Sydney within 2 business days via Aramex or New Zealand Post, and generally arrive 9-15 days from dispatch. Scanning may be delayed for 5-7 days on your tracking until the last mile of its journey and we include this delay in our delivery estimate.Delivery to the United States: All US orders are dispatched within 1-2 business days.&#xA0; Orders to the US generally arrive in 4-8 business days. Please allow up to 48 hours for labels to scan after dispatch.&#xA0;Delivery to Canada: All orders are dispatched within 1-3 business days and are shipped from Ontario using the most suitable destination-based option (road or air freight) with Purolator, Canada Post or Uniuni. Canadian deliveries generally arrive 3-14 business days from dispatch.&#xA0;Delivery to the United Kingdom: All UK orders are dispatched within 1-2 business days. Orders to the UK are shipped using a 1-3 day service, via either Royal Mail (up to 1.99kg) or DPD (2kg and up). &#xA0;Delivery to countries within the EU : Standard shipping orders are dispatched from our warehouse in the Netherlands within approximately 1-2 business days. Please see our <a href="https://www.make.do/pages/shipping-delivery" id="isPasted">Shipping/Delivery</a> page for estimated delivery dates by country.Other countries: Countries outside &#xA0;approximately 1-2 business days and will arrive according to the carrier estimate calculated at checkout. &#xA0;Please note that additional time may be required for customs processing of International shipments. Deliveries to remote locations may experience longer shipping times.

When will my order arrive?

It is the responsibility of the customer to enter the shipping address correctly prior to checkout. We do understand that mistakes can happen, however, and we do offer a one-hour window for you to change your shipping address after purchase.

It is the responsibility of the customer to enter the shipping address correctly prior to checkout. We do understand that mistakes can happen, however, and we offer a one-hour window for you to change your shipping address after your order is placed on our website. How do I change my shipping address after purchase? &#xA0; Shipping address updates can be made for up to 1 hour after purchase in the following places: 1. Your order confirmation page:&#xA0; You will see an option to Update Address or&#xA0;Cancel Order on your Order Confirmation page immediately after you place your order. 2. Your order confirmation email: There is a button to&#xA0;Update Address in your Order Confirmation email, in the &quot;Customer Information&quot; section. 3. Logged in to your Makedo ordering account: When logged in to your account on our store, there is an&#xA0;Update Address button alongside the entry for your recent order. To log in to your Makedo account on desktop, visit the Makedo website and click the &quot;Log In&quot; button at the top, then enter your account details.&#xA0; To log in to your Makedo account on mobile, visit the Makedo website and open the sidebar menu - your link to log in should be at the bottom of the menu.Why the 1 hour limit? Makedo is an Australian company based in (and operating from) Melbourne, Australia. Our customer service operates during AU (Eastern) business hours and we cannot guarantee that a request to change shipping details will be seen before your parcel ships from your regional Makedo warehouse.What are my options after 1 hour has passed? After one hour has passed, it is no longer possible to change the shipping details or to cancel your order as it will have been sent to your regional Makedo warehouse for picking, packing and dispatch.&#xA0; You may be able to reach out to the courier directly to modify your shipping address or request a <a href="https://www.make.do/pages/help-center?hcUrl=%252Fen-US%252Fwhat-happens-if-my-order-is-%252522returned-to-sender%252522-1837783">return to sender&#xA0;</a>- please check your order&apos;s tracking link for more details. We are unable to do this on your behalf.

Can I change my shipping address?

Orders that our system flags as High Risk will be automatically cancelled by our system. You will receive an automated email stating that your order has been cancelled. If your order was cancelled and you believe your payment does not represent a fra

Orders that our system flags as High Risk will be automatically cancelled by our system. You will receive an automated email stating that your order has been cancelled.If your order was cancelled and you believe your payment does not represent a fraud risk, please try placing the order on our store again. You may want to try with an alternate credit card or use the PayPal express option at checkout. It is possible for you to pay with your credit card via PayPal &#xA0;as a PayPal &apos;Guest&apos;. There will be no additional fees or charges for using PayPal.Should this not be successful, please get in touch with our Customer Service team through the Support beacon on the Makedo website.

Why has my order been cancelled?

As soon as your order has been dispatched from our warehouse, we will send you a shipping confirmation email containing tracking information. Please follow the tracking link provided to check on updates from the courier handling your delivery.

As soon as your order has been dispatched from our warehouse, we will send you a shipping confirmation email containing tracking information.Please follow the tracking link provided to check on updates from the courier handling your delivery.

How can I track my order?

If your Makedo order is delayed in transit, we recommend reaching out to the courier for an update. If you don't receive a satisfactory resolution from the courier, please reach out to Makedo customer support as soon as possible.

We want you to receive your Makedo as soon as possible, and we aim to provide accurate tracking predictions, but orders can sometimes be subject to courier delays along the way.&#xA0;If your order&#xA0;appears to be delayed in transit, with no ETA provided on your tracking link, or if there has been a significant delay on your package&apos;s scanning on its way to you, we strongly recommend reaching out to the courier service listed on your order&apos;s tracking link. They&apos;ll be able to provide you with delivery updates directly.&#xA0;If the courier cannot do not provide you with a satisfactory resolution, or you do not receive a response, please contact our customer support team by emailing <a data-fr-linked="true" href="mailto:hello@make.do">hello@make.do</a> and we will do our best to resolve your issue.It is your responsibility as the order&apos;s recipient to ensure that you monitor the order tracking link that was initially provided via email, and to reach out if you have not received your package by our estimated delivery date.&#xA0;We recommend checking your tracking regularly and reaching out regarding delayed or mis-delivered orders within one week of any delay past your order&apos;s estimated date of arrival. We may not be able to investigate delivery issues if a significant amount of time has passed since your order was dispatched.Shipping times displayed on our website are estimates only and&#xA0;not a guarantee. Once your parcel has shipped it becomes the responsibility of the courier service. Regrettably, we&#xA0;do not offer refunds or free returns for orders delivered after the estimated delivery date.Please note that shipments travelling between countries can be delayed at country borders, customs, or other routing destinations along the way.&#xA0;

My order is delayed in transit - what can I do?

We are very sad to hear this. Makedo is responsible for your delivery from the moment you make a payment on our store through to when it is handed over to the courier or postal service. If you cannot locate your package, the first point of contact wi

We are very sad to hear this.Makedo is responsible for your delivery from the moment you make a payment on our store through to when it is handed over to the courier or postal service.If you cannot locate your package, the first point of contact will be to make an enquiry with the relevant courier or local postal service.It is the recipient&apos;s responsibility to ensure that you have a safe, secure location for your package if you are not home at the time of delivery.Makedo does not issue automatic refunds or replacements for packages stolen after being marked as Delivered by a courier service.&#xA0;We understand the disappointment and frustration that occurs when an online order does not reach you. Depending on the situation, we will endeavour to provide assistance on a case-by-case basis.

Help! My order says it is 'Delivered' but it didn't arrive

We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via email for further assistance. If you discover that your package is missing some Makedo, or if it contains the wrong items, please contact o

We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via email for further assistance.If you discover that your package is missing some Makedo, or if it contains the wrong items, please contact our team at <a href="mailto:hello@make.do" id="isPasted">hello@make.do</a> within 30 days from when the order was delivered, providing images for reference where possible.It would be a great help if you could include a photo of the items you received, your order number, and the name of the missing item(s).-&#xA0; If you were missing a tool that was supposed to be included in on of our kits:<div data-block="true" data-editor="8i4n" data-offset-key="dr6fd-0-0"><div data-offset-key="dr6fd-0-0">Please send us a photo of the package, and the contents that were inside, in addition to the batch code listed on the side of the box (a 5-digit number to the bottom-right of the barcode, usually starting in 2).</div> Please also double-check the package for any notes or packing slips that indicate your other item(s) were shipped separately.</div>

My Makedo delivery contains the wrong items

It is important that you enter the correct details when purchasing from the Makedo Shop.Please be sure to check your shipping address and all items and quantities for errors before placing an order. Can I add an item to my order after my purchase has

It is important that you enter the correct details when purchasing from the Makedo Shop. Please be sure to check your shipping address and all items and quantities for errors before placing an order.&#xA0;Can I add an item to my order after my purchase has been confirmed?&#xA0;Unfortunately you can&apos;t add items to your order after your purchase has been confirmed.&#xA0;Can I cancel my order after it has been placed? You can cancel your order within one hour of placing your order. After this time, the information entered at checkout will be forwarded to our warehouse and changes can no longer be made.How do I cancel my order? There are two places where you can currently cancel your order for a refund. Please note that these options are&#xA0;only available for 1 hour after the order has been placed on our store. &#xA0;Your order can be cancelled via the options below: 1.&#xA0;Order confirmation page:&#xA0; Once you have placed your order online you will see an option to Update Address or Cancel Order on your Order Confirmation page directly afterwards. 2. Your order confirmation email: Once you have placed your order, you will receive a confirmation email to the email address associated with that order. There is a button to&#xA0;Update Address in your Order Confirmation email, in the Customer Information section. What happens 1 hour after my order is placed? After one hour has passed, it is no longer possible to change your shipping details or to cancel your order.&#xA0;Why the 1 hour limit? So we can dispatch your order as quickly as possible, 1 hour after your order is placed it will be sent to the dispatch warehouse in your region for processing, picking and shipment. Our warehouse teams assume all order details are correct and final once received from our system.&#xA0;What if I send an email requesting an order change or cancellation? Makedo is an Australian company based in (and operating from) Melbourne, Australia. Our team at HQ operates during AU (Eastern) business hours and while we will do our best to assist, we cannot guarantee that a request to cancel your order will be seen before your parcel ships from your regional Makedo warehouse.

Can I cancel or edit my order after purchase?

RETURNS. The first step is to contact us and provide as much information as possible to support your request. Our support staff will assess and respond accordingly. For the detailed Returns Policy, please refer to the following text from section 8 in

RETURNSThe first step is to <a href="https://www.make.do/pages/contact" rel="noopener noreferrer" target="_blank">contact us</a> and provide as much information as possible to support your request. Our support staff will assess and respond accordingly.For the detailed Returns Policy, please refer to the following text from section 8 in the <a href="https://www.make.do/pages/terms-and-conditions" rel="noopener noreferrer" target="_blank">Makedo Terms and Conditions</a>.Please note that the stock will need to be unopened and in saleable condition and the return shipping is at your cost.<hr>8.1 &#xA0;CHANGE OF MIND RETURNSWe aim to ensure that you are completely satisfied with your Products. If you are not satisfied with your Product for any reason, you may be entitled to a change of mind return. The following process applies to change of mind returns:(a) &#xA0;You must submit a returns request via the contact details accessible provided on the Website, or by following the onsite instructions and inputting the relevant Order details. After you submit a returns request, we will review it to determine whether your Order qualifies for a return. If it does, you must ship the Product being returned ( Return Product ) at your cost, to the return address notified to you ( Return Address ) within 30 days of the date that the Product was delivered to you ( Delivery Date ). In some cases, we may provide a pre-paid return shipping label for your Return Product. The cost of the pre-paid return label will be deducted from any refund issued to you.(b) &#xA0;All Return Products must be returned:(i) &#xA0; in original, unopened and undamaged condition, with all tags still attached and no stains, marks, breakages, blemishes or any other imperfections on the Products, as determined in our sole discretion; and(ii) &#xA0;together with any proof of purchase, the original packaging for the Product and any other information reasonably required by us.(c) &#xA0;We are not responsible for Return Products that are lost in transit or not received. We recommend you return any Return Products with tracking.(d) &#xA0;If we determine, in our discretion, that you have met the requirements under this clause 8.1, we will issue you a full refund credited to the original method of payment or store credit equal to the purchase price of the Product (excluding shipping costs).(e) &#xA0; If we determine that you have not met the requirements under this clause 8.1, we will not offer a return, and we may either keep the Product or deliver it back to your nominated address (at your cost).(f) &#xA0; Please allow up to 15 business days from when we receive the Return Product for us to process the refund. Once we process the refund, we will send you a confirmation email. &#xA0;(g) &#xA0;We do not offer refunds or exchanges for any sale items unless the Product is faulty.8.2 &#xA0;FAULTY PRODUCTS(a) &#xA0; The following process applies to any Product you believe to be defective.(i) &#xA0; &#xA0;If you believe your Product is defective, please contact us using the details provided on our Website with a full description of the fault (including images).(ii) &#xA0; If we determine that your Product may be faulty, we may request that you send the Product back to us at your cost for further inspection, including any accessories, manuals, documentation or registration shipped with the Product. We reserve the right to further inspection before deeming a Product faulty.(iii) &#xA0;If we determine in our reasonable opinion that the Product is not faulty, or is faulty due to fair wear and tear, misuse, failure to use in accordance with the manufacturer&#x2019;s instructions, or failure to take reasonable care, we will refuse your return and send the Product back to you at your cost.(iv) &#xA0;If we determine that the Product is faulty, we will issue you with a store credit, replacement or refund (including shipping costs) depending on the nature of the fault. All refunds will be credited back to your original method of payment unless you request otherwise and we approve this request.(v) &#xA0; If you fail to comply with the provisions of this clause 8 in respect of a faulty Product, we may, in our absolute discretion, issue only a partial refund or no refund in respect of the faulty Product.(vi) &#xA0;Nothing in this clause 8 is intended to limit or otherwise affect the operation of any manufacturers&#x2019; warranties which you may be entitled to or any of your rights which cannot be excluded under applicable law.8.3 OTHER RETURNS(a) &#xA0; We will provide a full refund of the price paid for a Product if we determine that:(i) &#xA0; &#xA0;a Product you have ordered was not received by you solely due to failure by us;(ii) &#xA0; a Product provided to you was not substantially the same as the Product you ordered as displayed on our Website (subject to reasonable variation as a result of screen display, colour and brightness, and image quality); or(iii) &#xA0;a Product is faulty, in accordance with clause 8.2.

Returns Policy

We can certainly facilitate purchase orders!. Please get in touch with our Sales Team at sales@make.do to set up a purchasing account.

We can certainly facilitate purchase orders!Please get in touch with our Sales Team at <a href="mailto:sales@make.do">sales@make.do</a> to set up a purchasing account.

Can I place a purchase order?

We love cardboard, but we try to avoid printing documents as much as possible. To conserve resources and look after our planet, and as part of our commitment to paperless sustainability, our warehouse team does not supply a printed invoice with your

We love cardboard, but we try to avoid printing documents as much as possible.To conserve resources and look after our planet, and as part of our commitment to paperless sustainability, our warehouse team does not supply a printed invoice with your delivery.If you require an e-invoice for your own accounting, please reply directly to the order confirmation email that you&apos;ll receive when you place your order. You can also contact us with an invoice request at: <a data-fr-linked="true" href="mailto:hello@make.do">hello@make.do</a>

Will I receive a printed invoice with my order?

Our friendly support team are here to answer your queries. Makedo is an Australian company based in (and operating from) Melbourne, Australia. Our customer service operates during AU (Eastern) business hours.

Makedo is an Australian company based in (and operating from) Melbourne, Australia. Our support team is active during AU (Eastern) business hours. We will do our best to respond to your enquiry in a timely manner!

Purchases and Delivery