Please Note: Shipping times are estimates only. Once your parcel has shipped it becomes the responsibility of the courier service to deliver your order successfully. Delivery to Australia:Standard shipping orders are dispatched from Melbourne within

Please Note: Shipping times are estimates only. Once your parcel has shipped it becomes the responsibility of the courier service to deliver your order successfully.Delivery to Australia: Standard shipping orders are dispatched from Melbourne within 2 business days using AusPost / Sendle and generally arrive &#xA0;between 2-6 days from dispatch.Delivery to New Zealand: Standard shipping orders are dispatched from Sydney within 2 business days and generally arrive &#xA0;9-15 days from dispatch.Delivery to the United States: All US orders are dispatched within 1-2 business days. Orders to the US are shipped using 4-8 day USPS / DHL Ground Parcel.&#xA0;During peak periods dispatch delays may occur.Delivery to Canada: All orders are dispatched within 1-3 business days and are shipped from Ontario using the most suitable destination-based option (road or air freight) with various carriers. Canadian deliveries generally arrive 3-14 business days from dispatch.Delivery to the United Kingdom: All UK orders are dispatched within 1-2 business days. Orders to the UK are shipped using a 2-4 day DPD service. Express 24h orders (under 2kg) can be shipped via Royal Mail.Delivery to EU countries: Standard shipping orders are dispatched from our US warehouse facilities within approximately 1-2 business days.Other countries: International orders are dispatched from the US within approximately 1-2 business days and will arrive according to the carrier estimate calculated at checkout. Live carrier quotes are provided at checkout according to: Cheapest Price, Best Value and Fastest Arrival. Selecting the Cheapest Price option may mean your shipping method has limited or no tracking available.Please note that additional time may be required for customs processing of International shipments. Deliveries to remote locations may experience longer shipping times.

When will my order arrive?

How To Update Your Shipping Address. It is important that you enter the correct details when purchasing from the Makedo Shop.Please be sure to check your shipping address for errors before placing an order. Can I change the Shipping Address after pla

How To Update Your Shipping AddressIt is important that you enter the correct details when purchasing from the Makedo Shop. Please be sure to check your shipping address for errors before placing an order.&#xA0;Can I change the Shipping Address after placing an order? It will be possible for you to change your shipping address within one hour of placing your order. After this time, the information entered at checkout will be forwarded to our warehouse and changes can no longer be made.You may be able to reach out to the courier to modify your shipping address - please check your order&apos;s tracking link for more details.How do I change my shipping address? There are three places where your shipping address can be updated. Please note that these options are&#xA0;only available for 1 hour after the order has been placed on our store. Your address can be change (or order canceled) here: 1.&#xA0;Order confirmation page:&#xA0; You will see an option to Update Address or&#xA0;Cancel Order on the Order Confirmation page. 2. Order confirmation email: There is a button to&#xA0;Update Address in your Order Confirmation email, in the Customer Information section. 3. Log in to your account: When logged in to your account on our store, there is an Update Address button alongside the entry for your recent order.What happens 1 hour after my order is placed? After one hour has passed, it is no longer possible to change the shipping details or to cancel your order.Why the 1 hour limit? Makedo is an Australian company based in (and operating from) Melbourne, Australia. Our customer service operates during AU (Eastern) business hours and we cannot guarantee that a request to change shipping details will be seen before your parcel ships from your regional Makedo warehouse.Your order will be processed according to the shipping address entered at checkout. By default, we do not offer the option to change your shipping address more than one hour after an order has been submitted.&#xA0;It is the responsibility of the customer to enter the shipping address correctly prior to checkout.

Can I change my shipping address?

Orders that our system flags as High Risk will be automatically cancelled by our system. You will receive an automated email stating that your order has been cancelled. If your order was cancelled and you believe your payment does not represent a fra

Orders that our system flags as High Risk will be automatically cancelled by our system. You will receive an automated email stating that your order has been cancelled.If your order was cancelled and you believe your payment does not represent a fraud risk, please try placing the order on our store again. You may want to try with an alternate credit card or use the PayPal express option at checkout. It is possible for you to pay with your credit card via PayPal &#xA0;as a PayPal &apos;Guest&apos;. There will be no additional fees or charges for using PayPal.Should this not be successful, please get in touch with our Customer Service team through the Support beacon on the Makedo website.

Why has my order been cancelled?

As soon as your order has been dispatched from our warehouse, we will send you a shipping confirmation email containing tracking information. Please follow the tracking link provided to check on updates from the courier handling your delivery.

As soon as your order has been dispatched from our warehouse, we will send you a shipping confirmation email containing tracking information.Please follow the tracking link provided to check on updates from the courier handling your delivery.

How can I track my order?

If you have not received your order by the estimated arrival date in your confirmation email, first check with your local postal and customs offices to see if they are holding your order. If after this your order cannot be located, please contact our

If you have not received your order by the estimated arrival date in your confirmation email, first check with your local postal and customs offices to see if they are holding your order. If after this your order cannot be located, please contact our customer support team via our web Chat, or by emailing <a data-fr-linked="true" href="mailto:hello@make.do">hello@make.do</a>.Please note that some international shipments can be delayed at country borders, customs, or other routing destinations along the way.

What can I do if I haven't received my order yet?

We are very sad to hear this. Makedo is responsible for your delivery from the moment you make a payment on our store through to when it is handed over to the courier or postal service. If you cannot locate your package, the first point of contact wi

We are very sad to hear this.Makedo is responsible for your delivery from the moment you make a payment on our store through to when it is handed over to the courier or postal service.If you cannot locate your package, the first point of contact will be to make an enquiry with the relevant courier or local postal service.It is the recipient&apos;s responsibility to ensure that you have a safe, secure location for your package if you are not home at the time of delivery.Makedo does not issue automatic refunds or replacements for packages stolen after being marked as Delivered by a courier service. Our insurance covers items that are still in transit only.&#xA0;We understand the disappointment and frustration that occurs when an online order does not reach you. Depending on the situation, we will endeavour to provide assistance on a case-by-case basis.

Help! My order says it is 'Delivered' but it didn't arrive

Our warehouse is staffed by genuine humans and it is possible that they make the occasional error when fulfilling orders. If you discover that your package is missing something or it contains the wrong items, please contact our Support Team at hello@

Our warehouse is staffed by genuine humans and it is possible that they make the occasional error when fulfilling orders.If you discover that your package is missing something or it contains the wrong items, please contact our Support Team at <a href="mailto:hello@make.do">hello@make.do</a> within 30 days from when the order was delivered, providing images for reference where possible.

My delivery contains the wrong items

It is important that you enter the correct details when purchasing from the Makedo Shop.Please be sure to check your shipping address and all items and quantities for errors before placing an order. Can I add an item to my order after my purchase has

It is important that you enter the correct details when purchasing from the Makedo Shop. Please be sure to check your shipping address and all items and quantities for errors before placing an order.&#xA0;Can I add an item to my order after my purchase has been confirmed?&#xA0;Unfortunately you can&apos;t add items to your order after your purchase has been confirmed.&#xA0;Can I cancel my order after it has been placed? You can cancel your order within one hour of placing your order. After this time, the information entered at checkout will be forwarded to our warehouse and changes can no longer be made.How do I cancel my order? There are two places where you can currently cancel your order for a refund. Please note that these options are&#xA0;only available for 1 hour after the order has been placed on our store. &#xA0;Your order can be cancelled via the below options: 1.&#xA0;Order confirmation page:&#xA0; Once you have placed your order online you will see an option to Update Address or&#xA0;Cancel Order on the Order Confirmation page. 2. Your order confirmation email: Once you have placed your order, you will receive a confirmation email to the email address associated with that order. There is a button to&#xA0;Update Address in your Order Confirmation email, in the Customer Information section. What happens 1 hour after my order is placed? After one hour has passed, it is no longer possible to change your shipping details or to cancel your order.Why the 1 hour limit? Makedo is an Australian company based in (and operating from) Melbourne, Australia. Our customer service operates during AU (Eastern) business hours and we cannot guarantee that a request to cancel your order will be seen before your parcel ships from your regional Makedo warehouse.

Can I cancel or edit my order after purchase?

Our friendly support team are here to answer your queries. Makedo is an Australian company based in (and operating from) Melbourne, Australia. Our customer service operates during AU (Eastern) business hours.

Makedo is an Australian company based in (and operating from) Melbourne, Australia. Our support team is active during AU (Eastern) business hours. We will do our best to respond to your enquiry in a timely manner!

Purchases and Delivery