Makedo is an Australian company based in (and operating from) Melbourne, Australia. Our team is active during AEST business hours. Our friendly AI Agent "Boxanne" may respond outside of these hours but rest assured, our human support team will also follow up to ensure your query is resolved.

Makedo Shop

Shipping and Delivery

Makedo D2C

Although Makedo HQ is located in Melbourne, Australia, we do not stock or ship Makedo from this location.We have multiple international dispatch warehouses:&#xA0;Orders for US destinations ship locally from Utah and Kentucky.Orders for Canadian destinations ship locally from Ontario.Orders for destinations within the European Union (the EU) ship from the Netherlands.Orders for Australian and NZ destinations ship from Melbourne, Australia.Orders for UK and non-EU European destinations ship from Wrexham, United Kingdom.For more information please see our<a href="https://makedo.gorgias.help/en-US/i-cant-see-my-country-listed-at-checkout-can-you-ship-there-584023">&#xA0;Shipping and Delivery</a> page.You may also find this article helpful:&#xA0;<a href="https://makedo.gorgias.help/en-US/i-cant-see-my-country-listed-at-checkout-can-you-ship-there-584023">I can&apos;t see my country listed at checkout. Can you ship there?</a>

We have multiple international stock locations, shipping from Utah and Kentucky in the US, Melbourne in Australia, Ontario in Canada, Wrexham in the UK and the Netherlands in the EU

Where do you ship from?

Delivery

Will international transaction charges apply to my order?

Can I pay using PayPal?

My credit card has been declined. What can I do?

What payment methods do you accept?

Can I stack discount vouchers or coupon codes?

I'm interested in stocking Makedo in my store. How can I do this?

Are my details secure?

Where can I buy Makedo?

How do I apply promo/discount codes?

What can I do if Makedo products are out of stock?

My company requires invoices in a specific format - can Makedo accommodate this?

Which currency will I be charged in at checkout?

Placing an Order

When will my order arrive?

How can I track my order?

My order is delayed in transit - what can I do?

Help! My order says it is 'Delivered' but it didn't arrive

My order has arrived, but some Makedo is missing

Can I cancel or edit my order after purchase?

Makedo Returns Policy

Can I place a purchase order?

Will I receive a printed invoice with my order?

I've ordered Makedo from Amazon or a reseller, but there's an issue

Will there be any tariffs or customs charges on my US order?

Are you able to provide gift wrapping or a gift note in my order?

My order has arrived, but an item is faulty or damaged

Purchases and Shipping

Orders

I can't see my country listed at checkout. Can you ship there?

Will there be any import taxes or customs duties?

Can I change my shipping address after I've placed my order?

Do you ship to PO Boxes or military addresses?

What happens if my order is "Returned to Sender?"

Can I collect my order from Makedo HQ in Melbourne?

My package has been damaged in transit - what happens next?

Using the Makedo tools

What is included in each Makedo Kit?

3D printing and Makedo - where do I start?

Are the tools reusable?

What is Makedo?

Is Makedo made from recycled plastic?

Why is the Makedo Scru blue?

Are the old and new versions of Makedo compatible?

What materials are Makedo tools made from?

Can you explain the Makedo tools?

Who designed and created Makedo?

Can I take my Makedo on a plane?

How long do Makedo tools last?

How do I use the Makedo Safe-Saw to cut cardboard?

What are the weights and dimensions of the Makedo kits?

About the Tools

Help! Where do I start?

What can I make with Makedo?

Is making with Makedo messy?

Can I upload my Makedo creation?

I don't have a Fold-Roller - what can I use instead?

I need to use Makedo to secure a large plastic sheet. Where do I start?

Making and How-Tos

How do I know which Makedo kit to choose?

Do you sell cardboard?

Which cardboard works well with Makedo?

Where To Start

What safety standards does Makedo conform to?

What is the suitable age range for Makedo?

Safety

Product

I'm an Educator - Where can I get ideas for how to use Makedo with my students?

Do you offer discounts for Educators?

Why is creative play so important?

How much Makedo do I need for my classroom?

Upload from your classroom!

Do you have a W-9 form or W-8 form I can download?

My school or organisation is tax exempt. How can I place an order?

Education

Do you have a rewards program?

Cardboard Club - How to use Reward points

Do you have a Donations or Sponsorship program?

Do you have a phone number?

General Data Protection Regulation (GDPR)

Makedo Conditions of Upload

Cookie Consent

How can I contact Makedo?

How do I unsubscribe from Makedo email updates?

Why has my support enquiry been answered by an AI Agent?

How do you pronounce Makedo?

What is Makedo's ABN or VAT number?

How can I access hi-res Makedo images for my event or publication?

How can I leave a review?

Other Enquiries

Where do you ship from?Updated a month ago